פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

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Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


Call Center Optimization

What is Call Center Optimization?

The Call center is a very crucial point of contact in our relationship with the customer. The IVR in particular is the entry point to the Sale and services portal and determines the first customer impression . The customer experience combined with the ability to find his way around the service menus and offerings not only determines the customer satisfaction but also saves and reduces operational costs and resources and leave the customer representative to handle the most professional issues.

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Customer experience is both an operational and technological challenge. The different contact points with the customer determine his satisfaction loyalty and profitability. Companies position themselves based on these experiences. We are experiencing a change in customer behavior which creates a new challenge in the Call Center interaction.

    • Call Center need to provide a Customer experience which is global yet personal
    • Call Center need to meet Customer expectation being Always on and supporting smart phones.
    • Call Center must be design to support Multimodal Customer Interaction.

In BBT we underside hat Experience and Technology are closed than ever and depend on one another. We embrace the new challenge of using technology to keep our customer tuned interested and consuming. We offer business, technological & operational consulting, guidance and accompaniment services for organizations who wish to address the changing Call Center market and assimilate advanced technologies and products the required optimization to meet today's customer expectations and state of the art interaction.

What are we offering? (Learn how we can help you)

BBT 's team has 3 main area of consulting expertises:

Technological Optimization of flows & Processes

Operational Optimization of Call Center Services

Business Optimization of Call Center course of action

We use:

We do what everyone is talking about.