פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

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Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


פתיחת מרכז M3IC לטכנולוגיות העתיד במכון הטכנולוגי בחולון HIT- הכרזה

click here


Dr. Nava Shaked talked about Human machine interaction and new Multimodality Center in HIT

click here


BBT and AIXVOX GmbH are cooperating to create new market for Israeli speech products and solutions in Germany

AIXVOX is a leading Communication Architects company in the Call Center and IT area

click here


Professional Services

BBT is a leader in Speech solution consulting services. We have an arsenal of PS which is dedicated to provide our customers with best possible range of innovative tools and most advanced voice solutions and self service technologies.

Our exclusive unique expertise in speech technology is second to none in Israel. Comprised with our extensive experience in Call Center Automated Services, Speech Embedded Systems and voice / text analytics our customers enjoy a wide range of cost-effective hipster tools and unrivalled levels of services which maximize efficiency, increase productivity and reduce costs.

BBT maintains a cadre of technical experts with deep know-how of myriad areas for enhancing customer experience and improving customers' service operations by offering:

System architecture

System architecture is critical. We are aware of the investment in technology infrastructure you have already made and may not want to discard. Hence we are focused on understanding your environment, needs and requirements along with inquiring current technology trends and platforms. Based on this information our professional services team will design an architecture that can seamlessly integrate with current and future systems, applications and IT infrastructure while leveraging legacy investments to upgrade your business processes and operation.

System design

Understanding a businesses environment is essential in making the right design decisions. We leverage our experience, expertise and resources to determine the best cost effective fit in terms of building it right as well as supporting future solutions. Our experts will review integration and interfaces abilities along with connectivity between dissimilar business systems, identify the imperative automated services for your operation, define the required speech recognition tools, locate the suitable platform along with setting measurable realistic goals. Based on mutual discussion of all options and trade-offs we will offer a tailored solution specific to your needs while maintaining the balance of risk versus reward.

VUI (Voice User Interface) design

Voice User Interface is the most essential level of any service system. It determines customer experience and helps your customers to get the required service easily in the most effective possible manner. Bad VUI can cause you an irreversible damage! We are expert in VUI and in creating the right desired experience. Based on our exclusive unique proficiency we will define which Voice User Interface is compatible with your operation and how to integrate it progressively within your call center system while supporting current procedure during the transaction. A well designed VUI reflects the balance between technology and business requirements allowing a better customer experience and an enormous improvement of your customer service operation.

Project management

BBT professional services teams are experienced in addressing all critical aspects of project management. As such they are able to provide high quality end-to-end project management, including project & budget planning and project scope management, while keeping the balance between expected demand, actual project work, business needs and user expectations. Along the project management procedure we are utilizing specific processes and methodologies to keep the project focused on solving the identified business challenge on time and on budget.

Testing and Tuning

Rolling out a high quality Speech Embedded System and Automated Services requires unique professional services expertise and experience. BBT has a wealth of project experience in customers' service operations, gaining a thorough understanding of the demands and methodology across all areas of the business. With our exclusive expertise of NLP and speech technology BBT is the most experienced company in Israel that can provide professional testing and tuning services for speech technology. Through an extensive usability testing our team will consider various program components, technical issues and business aspects. We will perform a system tuning process while focusing on meeting your expectations and delivering bullet proof results. We bring significant know-how and unique testing methodologies allowing you a consequential ROI through test process improvement by ensuring:

  • First class customer service operation.
  • Best customer experience at first interaction.
  • Comprehensive voice response service.
  • Detailed application assessment.
  • Enhanced internal and external customers' services satisfaction.

We do what everyone is talking about.